Terms & policies

Cancellation policy

• Customers must submit cancellation requests in writing through our official email or customer support channels.
• Cancellations made more than 30 days before departure are eligible for a 90% refund of the booking amount.
• Cancellations made 15–30 days before departure are eligible for a 75% refund of the booking amount.
• Cancellations made 7–14 days before departure are eligible for a 50% refund of the booking amount.
• Cancellations made less than 7 days before departure are generally non-refundable.
• Booking fees, visa fees, insurance premiums, and other non-refundable charges will be deducted from eligible refunds.
• Certain tour packages, promotional offers, and special bookings may have different cancellation terms.
• If the company cancels a tour, customers will be offered an alternative arrangement or a refund for cancelled services, subject to applicable terms and laws.
• Customers may request changes to their bookings, subject to availability and any applicable additional charges.
• No-shows or failure to arrive at the designated departure point generally do not qualify for a refund.
• Refunds will be processed through the original payment method wherever possible.
• Approved refunds will generally be processed within 7–14 business days, although bank processing times may vary.
• Cancellations or disruptions caused by natural disasters, severe weather, government restrictions, or other extraordinary circumstances will be handled in accordance with applicable laws and supplier policies.
• Customers are encouraged to purchase travel insurance to cover unexpected cancellations, medical emergencies, and travel disruptions.
• By confirming a booking, customers acknowledge that they have read and agreed to this Cancellation and Refund Policy. For assistance, please contact our official customer support team.

Terms & conditions

• By booking any tour or travel service with Arazio Tours & Travels, customers agree to these Terms and Conditions.
• Customers must provide accurate and complete information when making a booking, including personal details and travel documents.
• All bookings are subject to availability and confirmation by Arazio Tours & Travels
• Customers must pay the applicable booking amount and remaining balance within the specified deadlines.
• Tour prices may vary depending on travel dates, availability, seasonal demand, taxes, and supplier charges.
• Customers are responsible for ensuring that their passports, visas, permits, and other required travel documents are valid.
• Customers must arrive at the designated departure point at the specified time. Delays or missed departures may result in additional charges or forfeiture of the booking.
• Any changes to confirmed bookings are subject to availability and may incur additional fees or price differences.
• Accommodation, transportation, activities, and other services are subject to the terms and conditions of the respective third-party service providers.
• Arazio Tours & Travels reserves the right to modify itineraries, accommodation, transportation, or activities when necessary due to operational requirements, safety concerns, or unforeseen circumstances.
• Customers are responsible for their personal belongings, valuables, travel documents, and any damage caused by them to property or facilities during the trip.
• Customers must follow local laws, safety instructions, and the reasonable directions of tour guides, drivers, and service providers throughout the journey.
• Arazio Tours & Travels shall not be held responsible for delays, cancellations, losses, or disruptions caused by circumstances beyond its reasonable control, subject to applicable laws.
• Any complaints or concerns regarding a booking or travel service should be reported to our customer support team as soon as possible so that we can attempt to resolve them.
• Arazio Tours & Travels reserves the right to update these Terms and Conditions when necessary. Any disputes will be handled in accordance with applicable laws and regulations.